Warranty, repair, replacement and refund

Warranty liability

We provide a two-year warranty for all our products (including Nixie Tubes), and extended five-year warranty for a line of products. Within this time in case there were detected a breakdown or any other defects, you may ask for a repair of a product or even for its replacement if necessary.
In case of replacement/refund if you make a claim in a period from fourteen to thirty days (that’s policy of our company) from a purchasing, not counting the day of purchasing, we guarantee observance of consumer rights according to the Law of the Russian Federation “On the Protection of the Consumers'Rights”.

Replacement and refund of a product of satisfactory quality

You have the right to replace goods of satisfactory quality for similar goods, if their form, size, style, color or complete equipment have not been suited you. You can claim for replacement within thirty days, not counting the day of purchasing, if product have not been used, also its vendibility and consumer properties have been retained. The absence of the cashier's receipt, or other document proving payment for the commodity, does not affect your rights on replacement.
With your consent, replacement of a product may be accomplished as soon as a similar product comes in for sale. If similar goods are absent in sales on a date of request, you have the right on demanding a full refund for a commodity.
If you demand a refund for a commodity it shall be satisfied within ten days from a date of such request.

Customized products are not subject to return. In case a buyer makes an advance payment for a customized product, a seller reserves the right not to repay the advance if a buyer cancels their order.

Repair, replacement and refund of a product of improper quality

In case of selling a product of improper quality we accept claims for a refund within thirty days from a date of purchasing. Also under your request we provide a replacement or repair of a product within all warranty period. In case of a dispute over cause of defects of a product, we will examine a product at our company’s own expense. By your request, an expert’s decision may be challenged legally.

Refund

A cost of a commodity will be refund the same way as it has been paid. For a refund, may be required the cashier's receipt or the digital receipt, ID document.

A procedure for a return of a product

You may return a product in person at the following address: Moscow (Russia), Design Center ARTPLAY, Nizhnyaya Syromyatnicheskaya Street, 10, building 9, 3rd floor, room 331. Also with a concurrence of our organization you may return a product by a courier/post.

Shipping

If you haven't received the clock during these periods, you can ask us to send you the order again or send you the full refund for it:

- 90 days for orders sent by Russian Post

- 60 days for orders sent by EMS Russian Post

- 20 days for orders sent by UPS

If you have received your order after this period and you have already got the refund or we sent you the order again and you have received it twice, you should send it us back (we will cover shipping costs in this case) or pay for it.

You may apply using the following requisites:

Sole proprietor Vadim S Antonov, Individual Taxpayer Number 772271561374, Primary State Registration Number of the Individual Entrepreneur 314774603500057

Legal address: 111024, Moscow, Aviamotornaya street, 20/17, apartment 41

Russian Business and Organization Classification: 0187383264

Current account: 40802810901300001172

Bank: AO «ALFA-BANK»

Russian Central Bank Identifier Code: 044525593

Correspondent account: 30101810200000000593